Return & Exchange Policy

At Nine Cosmeceuticals, customer satisfaction is our top priority. Please read our return and exchange policy carefully before making a request.

Return & Exchange Window

• Products can be returned or exchanged within 5 days of purchase.
• Requests made after 5 days will not be accepted.

Eligibility for Returns & Exchanges

• Only applicable if the product is defective, damaged, or incorrect.
• Items must be unused, unopened, and in their original condition & packaging.
• A receipt or proof of purchase is required for all requests.

Damaged Parcels

• If your parcel arrives damaged, please contact us immediately via WhatsApp, email, or social media.
• Keep the security flyer, receipt, and order number for verification.
• We will either replace the product or issue a full refund (if replacement is not possible).

Refunds

• Refunds are only issued if the product is defective, damaged, or cannot be replaced.
• Sale items are non-refundable and non-exchangeable.

Exchanges

• Exchanges are allowed only for the same item if it is defective or damaged.

How to Claim a Return, Refund, or Exchange

📩 Contact us at ninecosmeceutical@gmail.com with your order details.
💬 You may also reach us through WhatsApp or our social media channels for quick support.

Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You can text us on instagram for quick assistance.

Do you have a question or need advice? Don't hesitate to contact us. We're here to help and advise you.

Email: ninecosmeceutical@gmail.com

Mon/Sat 9:00 AM - 5:00 PM