Return & Refund Policy

Return & Exchange Policy

At Nine Cosmeceuticals, customer satisfaction is our top priority. Please read our return and exchange policy carefully before making a request.

Return & Exchange Window

• Products can be returned or exchanged within 5 days of purchase.
• Requests made after 5 days will not be accepted.

Eligibility for Returns & Exchanges

• Only applicable if the product is defective, damaged, or incorrect.
• Items must be unused, unopened, and in their original condition & packaging.
• A receipt or proof of purchase is required for all requests.

Damaged Parcels

• If your parcel arrives damaged, please contact us immediately via WhatsApp, email, or social media.
• Keep the security flyer, receipt, and order number for verification.
• We will either replace the product or issue a full refund (if replacement is not possible).

Refunds

• Refunds are only issued if the product is defective, damaged, or cannot be replaced.
• Sale items are non-refundable and non-exchangeable.

Exchanges

• Exchanges are allowed only for the same item if it is defective or damaged.

How to Claim a Return, Refund, or Exchange

📩 Contact us at ninecosmeceutical@gmail.com with your order details.
💬 You may also reach us through WhatsApp or our social media channels for quick support.